Privacy Policy
General
This privacy policy (“Privacy Policy”) applies to all personal information gathered through and/or processed in connection with http://www.craftlabs.co.uk (the “Website”), the services provided by Craft Laboratories LTD, and verbal, email, text, and other electronic communications exchanged between you, our Website, and/or CraftLabs personnel.
This Privacy Policy is issued on behalf of ‘Craft Laboratories LTD,’ also referred to as “CraftLabs,” "we," "us," or "our" in this Privacy Policy.
Within this Privacy Policy, we outline our practices regarding the collection and utilisation of your personal information when you visit our Website or utilise our services. Unless otherwise specified in this Privacy Policy, terms starting with a capital letter maintain the same meaning as in our General Terms of Sale. All supplementary terms, guidelines, and regulations, inclusive of our General Terms of Sale and Terms of Use, are integrated by reference into this Privacy Policy.
We may function as a data controller or processor as defined in the General Data Protection Regulation (GDPR).
Our Users
Our websites, applications, products, and services are tailored for businesses and their representatives. We do not aim our services at consumers—individuals who seek to utilise our products and services for their personal or household use. Consequently, we treat all personal data we gather as pertaining to individuals in their professional capacity rather than their individual capacity.This website is not intended for children, and we do not knowingly collect data relating to children.
What We Collect
Information Provided by You
We may gather your first and last name, company name, company profile, postal address, email address, phone number, fax number, username, password, billing information, shipping information, tax registration status and number, and/or demographic information (such as your gender and/or occupation), alongside other details you directly provide on our Website.
If you are a manufacturing partner, we might collect information regarding your capabilities, capacities, and supply processes.
For candidates applying to join the CraftLabs team, we may collect your employment history, including resume or CV, and additional links such as portfolios and social media profiles.
During the use of our services, you may engage in private messages (comprising, but not limited to, text, verbal communications, images, videos, locations, and contact details) with us. We retain these messages to enhance our services and as mandated by law.
Upon visiting our Website, we automatically record information about you and your computer. This data may encompass IP addresses, browser type, browser language, browser settings, computer operating system type, the website you visited prior to browsing our Website, pages viewed on our Website, duration spent on a page, access times, and details about your utilisation of our Website and services. We may gather this information using “cookies” in alignment with this Privacy Policy. Each of the aforementioned categories of information constitutes your “personal information.”
How We Use Your Personal Information and On What Grounds We Use It
We may utilise your personal information in the following ways:
• To provide our services to you.
• To facilitate any necessary communication for the delivery of our services, including sharing your personal information as required to fulfil your Order.
• To operate, maintain, and enhance our Website, products, and services.
• To address comments and inquiries and provide customer service.
• To dispatch information such as confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
• To communicate regarding promotions, upcoming events, and other news concerning products and services provided by us and/or our selected partners.
• To link or amalgamate user information with other personal data.
• To enable your participation in interactive features on our Website.
• To notify you of alterations to our Website or any products or services we offer or provide through it.
• To process and deliver contest entries and rewards.
• To deliver advertisements based on your interests, including content you have viewed and pages you have visited.
• To facilitate marketing analytics.
• In any other manner we may specify when you provide the information; and/or
• For any other purpose with your consent.
If you are a candidate applying to join the CraftLabs team, we will utilise your personal information to evaluate the compatibility between you and CraftLabs and to guide you through our recruitment process.
Sharing of Your Personal Information for Legal, Protection, and Safety Purposes
Additionally, we may disclose your personal information for the following legal, protection, and safety reasons:
• To comply with applicable laws.
• To safeguard, investigate, and prevent fraudulent, unauthorised, or illegal activities.
• To respond to lawful requests and legal processes.
• To protect the rights and property of CraftLabs, our agents, customers, and others, including the enforcement of our agreements, policies, and terms of use and sale.
• In emergency situations, including the protection of the safety of our employees and agents, our customers, or any individual.
We may share your personal information as outlined below:
• Our subsidiaries, affiliates, and any ultimate parent company.
• Our contractors, service providers, and other third parties whom we engage to support our business, and who are obligated by contractual agreements to maintain the confidentiality of personal information and to use it solely for the purposes disclosed to them.
• A purchaser or other successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or sale or transfer of CraftLabs assets, or in the negotiation of such a transaction, whether as a going concern or as part of bankruptcy, liquidation, or a similar proceeding, in which personal information held by CraftLabs is among the assets transferred.
We may share your personal information with your consent. For instance, you may authorise us to share personal information with third parties for their own marketing purposes, subject to the privacy policies of those third parties.
We may also share aggregated and/or anonymised data with third parties for their own purposes. The control and/or processing of your personal information are based on the following:
• Your consent.
• Preparation or performance of an agreement with you.
• Compliance with a legal obligation.
• Our legitimate interests, including providing our services to you, resolving disputes or legal proceedings, statistical analysis, improving our services, negotiating acquisitions, evaluating employment applications, direct marketing, and/or public relations.
We may be legally or contractually obligated to process your personal data. Processing of your personal data may also be necessary to enter into a contract with you. In such cases, our relationship with you can only continue if you provide the necessary personal data.
How Long We Keep Your Personal Information
We retain your personal information only for as long as necessary for the purposes outlined in this Privacy Policy.
When processing your personal information based on your consent, we will store it no longer than necessary, or until you revoke your consent.
If processing your personal information is based on preparing or performing an agreement with you, we will retain it for up to seven years after the termination of our agreement or resolution of any disputes, whichever occurs later.
If processing your personal information is based on a legal obligation, we will retain it for the period prescribed by law. We will process your personal information for no longer than the statutory limitation period for any legal claims we may have against you. Judgments between you and us will be retained for twenty years.
For personal information processed in relation to your application to work at CraftLabs, we will anonymise it after three months or upon closure of the vacancy. Candidates may opt-in to stay in contact for up to one year in each instance.
Depending on the type of cookie, we will retain your personal information for a maximum of two years.
Information Choices and Changes
If we process personal information based on your consent, you have the right to revoke your consent at any time.
Our marketing emails provide instructions on how to “opt-out.” Even if you opt out of marketing emails, we may still send you non-marketing emails, which include communications about your accounts and our business interactions with you.
You can make requests regarding your personal information using the contact details provided below. You have the option to change your contact preferences, opt out of sharing with third parties, and/or update your personal information.
You can typically manage and reject cookies from our Website through your browser settings. Most browsers are initially set to accept cookies unless you change your settings. However, disabling or rejecting our cookies may impact the functionality of our Website for you.
Third Parties
We engage third parties to carry out various functions on our behalf. These functions may include, but are not limited to, hosting services, customer relationship management, analytics, personalised ad creation and implementation, invoicing, tax calculation, address validation, storage and conversion services of uploaded 3D or other technical drawings, and payment processing services. These selected third parties may process your personal information to the extent necessary to perform these functions on our behalf and are subject to our instructions. We have established procedures to ensure that these third-party companies prioritise your privacy.
Our partners may collect data and use cookies for ad personalisation and measurement.
If we transfer your personal information from Europe to a country not considered by the European Commission to offer an adequate level of personal information protection, the transfer will be executed:
• In compliance with the recipient’s adherence to standard contractual clauses, the EU-US Privacy Shield (or Swiss-US Privacy Shield, as applicable), or Binding Corporate Rules;
• With the consent of the individual to whom the personal information pertains; and/or
• As otherwise permitted by applicable European regulations.
If you require further information about the specific mechanisms we use to transfer your personal information from Europe to a country not deemed by the European Commission to provide adequate protection for personal information, you may contact us.
You may access our services or Website from another website that integrates our services. CraftLabs has no control over third-party websites linked to or from our services. Therefore, different privacy policies may apply to your use of these third-party websites. This Privacy Policy solely pertains to information collected through CraftLabs services and our Website. We do not assume responsibility or liability for the operations and/or contents of third-party websites. Additionally, you may share information about yourself with others via the CraftLabs service. You are responsible for any information you share with others via CraftLabs services. CraftLabs disclaims any responsibility or liability for such sharing.
Cookies
We may store certain information in the form of "cookies" on your device, such as your computer, to enhance the user-friendliness and efficiency of our Website and service. A "cookie" is a small piece of information that is temporarily or permanently saved on your computer when you visit the website. We use:
• "essential cookies," which are necessary to enable you to navigate the Website and utilise its features, such as accessing secure areas of the Website;
• "functional cookies," which facilitate the technical operation of our Website and services. These cookies persist on your computer even after you close your browser and may be utilised by your browser during subsequent visits to our Website. Disabling these cookies via your browser settings may result in certain functionalities of our Website and/or services becoming inaccessible; and
• "analytics cookies," to gain insights into how you interact with our Websites and services, and to enhance our Website and services. These cookies remain on your computer after you close your browser and may be utilised by your browser during subsequent visits to our websites and/or other websites for personalised ad creation or ad measurement.
Through cookies, we may collaborate with Google to provide personalised ads based on the information we have gathered about your personal interests.
In addition to the cookies used by us and/or our service providers, some cookies are placed by third parties, such as Google. These third-party cookies are not under our control, so you should refer to such parties' websites for further information about their usage.
You have the option to disable any cookie and remove existing cookies in your internet browser settings at any time. Further details can be found in the help section of your browser.
Security
We acknowledge our responsibility to safeguard the information you entrust to us. We have implemented measures aimed at securing your personal information from accidental loss and unauthorised access, use, alteration, and disclosure.
These measures ensure an appropriate level of security, considering the latest technology and implementation costs, and taking into account the risks associated with processing and the nature of the data to be protected. Additionally, these measures are designed to prevent unnecessary collection and further processing of your personal information.
The safety and security of your information also rely on you. If we have provided you (or if you have chosen) a password for accessing specific parts of our Website, it is your responsibility to keep this password confidential. We urge you not to share your password with anyone.
Unfortunately, the transmission of information over the internet is not entirely secure. While we strive to protect your personal information, we cannot guarantee the security of information transmitted to our Website. Any transmission of personal information is at your own risk. We are not liable for any circumvention of privacy settings or security measures contained on our Website.
Your Rights
You have the right to request access, rectification, erasure, restriction, and/or data portability of your personal information. You also have the right to object to the use of your personal information. However, we reserve the right to decline your request if we have compelling legitimate grounds that override your interests, or if the processing is necessary for the establishment, exercise, or defence of legal claims.
For security purposes, we may take steps to verify your identity before granting access to your personal information. While we respond to your request free of charge, we reserve the right to charge a reasonable fee if your request is excessive or manifestly unfounded.
You can send your request to exercise your rights to info@craftlabs.co.uk. Please provide clear and precise details in your email, including which right you wish to exercise and the grounds for your request. We will respond to your request within one month of receipt, unless additional time is needed, in which case we will inform you within one month and notify you of our decision. If we cannot fulfil your request, we will explain the reasons for our decision.
If you have any concerns about our privacy practices, we encourage you to first contact us at info@craftlabs.co.uk. We will work with you to address and resolve any issues. You also have the right to lodge a complaint with the appropriate supervisory authority.
You can lodge a complaint with the Information Commissioner's Office by calling 03031231113, emailing https://ico.org.uk/global/contact-us/email/, or writing to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.
Changes to Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make significant changes, we may notify you via email or by prominently posting notice of the changes on our Website. You are responsible for providing us with your current email address. If the email address provided is not valid or we cannot deliver the notice, our dispatch of the email containing the notice will still constitute effective notice of the changes.
These changes will take effect immediately for new users of our Website. By continuing to use our Website following notice of such changes, you acknowledge and agree to be bound by the revised Privacy Policy. If you do not agree to the changes, you must stop accessing the Website. It is important to review the updated Privacy Policy periodically.
Questions & Suggestions
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Craft Laboratories LTD,
The Granary, Burley Lane,
Ashe, Basingstoke
RG25 3AG
Hampshire
England, UK
Phone: 07715319851
Email: info@craftlabs.co.uk